How to create effective online forms

An online form has to be clear and concise. Remember that your users are in a hurry. They stop filling up form if they find it cumbersome and confusing.

Use informative heading that helps users know at a glance the purpose of the online form. Use simple questions with clear and easy-to-understand phrases or sentences. Avoid using unnecessary word/phrases. Keep your questions as short as possible without losing its clarity. There is no hard and fast rule on how you should write your questions. Focus on simplicity, but don’t be too comprehensive.

One aspect that helps to achieve clarity and conciseness of online forms is to use conditional follow-up questions. Zapof form allows you to use different follow-up questions depending on the answer the user gives to a question. Users only see questions that apply to their situation.

To find out more, check out our conditional follow-up question.