Frequently Asked Questions

How do we reach Support?

Email us at

What payment providers are available?

We provide Stripe and PayPal.
For a PayPal personal account, you can use PayPal hosted button to accept payment. PayPal business account can use PayPal Express Checkout as well as hosted button.

What is your privacy policy?

Follow this link to read our privacy policy.

Do you have multi-language support?

Yes, Zapof form builder supports 20 languages. When you are entering the text, click the font drop-down at the text editing toolbar. At the font selection list pop-up, click the filter button at the top-left corner and choose the language. Choose the font in that language and type your text. You can use your language in all texts, including text in choices, drop-downs, and button.

Can you add this language ...?

We support these languages: Arabic, Bengali, Cyrillic, Devanagari, Greek, Gujarati, Gurmukhi, Hebrew, Japanese, Kannada, Khmer, Korean, Latin, Malayalam, Oriya, Sinhala, Tamil, Telugu, Thai, and Vietnamese. Let us know if you can't find the language that you want.

Do you support partial form submissions?

Yes, we support it. The user saves the answers as a draft and gets a link for resuming the submission at another time.

Can I use Google Analytic?

Yes, you can. To add your Google Analytics Tracking ID, click the account settings icon at top-right corner of your dashboard and open 'Extensions'. In the extension settings, open 'Google Analytics' section and add your tracking id. The analytics data related to your forms should appear in your Google Analytics after sometime.

Is Zapof GDPR compliant?

Yes. We use Google Cloud Platform in the USA, which is GDPR compliant. We also require all our users, including non-EU, to agree to GDPR to use our services in our T&C. Find out more about Zapof and GDPR.

Is Zapof HIPAA compliant?

No. We are currently investigating HIPAA compliance and we'll keep you updated.

Is Zapof free?

Our Starter Plan is free, and it has almost all functionalities to create fast, powerful and beautiful forms. As your business grows, we encourage you to upgrade to Pro Plan for in Starter Plan with more storage, unlimited forms and submissions, exporting to Excel file and accepting payment, or Business Plan for everything in Pro Plan with even bigger storage, payment voucher and text-to-speech and voice enabled form.

Can I upgrade anytime?

Yes, you can. Click the upgrade button on your dashboard and choose the plan.

I'm in Starter Plan and I don't have any form, and when I tried to create a form, it says I have exceeded. What's going on? 

Please check inside the archive and trash. Forms in the archive or trash count toward your allowance. Move unused forms to trash and delete them permanently.

Can I request a feature?

We love user's feature request and we will implement it when we think the feature benefits large number of our users. Email us with your request and we'll get back to you soonest.

Is Zapof secure?

Our site is only accessible through the secure, and the data is encrypted from the browser to the database. The data is stored encrypted at storage level using AES256.

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