Maintenance Request Form

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Strengths:

Comprehensive Requester Information:

• It captures all the necessary contact information, ensuring that maintenance staff can easily reach the requester.
• The inclusion of building/location and unit number ensures accurate identification of the problem area.

Detailed Problem Description:

• The form encourages detailed descriptions of the problem, which is crucial for efficient diagnosis and repair.
• Asking about the problem's onset and recurrence helps identify patterns and potential underlying issues.
• The inclusion of safety concerns is very important.
• The inclusion of photos and videos is very useful.

Clear Priority Setting:

• The "Urgent/Emergency" vs. "Non-Urgent" question allows for immediate prioritization of requests.

Efficient Access Arrangement:

• The "Access Information" section streamlines the scheduling process, reducing delays and miscommunication.
• Authorization to enter without the resident present, can save time.

Categorized Information:

• Dividing the form into clear sections (Requester Information, Problem Details, Access Information) makes it easy to understand and complete.

Required Fields:

• Requiring the core fields ensures that the maintenance staff has the minimal ammount of information needed to process the request.

Potential Considerations and Insights:

Maintenance Type Specificity:

• While "What type of maintenance is required?" is helpful, consider adding more specific options or a free-form text field for further clarification. For example, under "Plumbing," you could have "Leaky faucet," "Clogged drain," etc.

Time Constraints:

• When asking for preferred dates/times, consider adding a note about typical response times or service windows. This manages expectations.

Pet Information:

• The "pet information" prompt is excellent. Consider adding a field for the type of pet and any specific instructions (e.g., "Dog is friendly, but needs to be in a crate").