360-Degree Feedback Survey: HR/Recruitment Professional

This confidential survey is designed to provide comprehensive feedback to the employee on their performance, strengths, and areas for development. Please rate the employee on each statement and provide specific comments where requested.

Rating Scale:

Rating

Description

1
Consistently Exceeds Expectations: Performance is outstanding; serves as a role model.
2
Meets and Often Exceeds Expectations: Performance is strong and effective.
3
Meets Expectations: Performance is solid, consistent, and fully satisfactory.
4
Needs Improvement: Performance is inconsistent or does not fully meet requirements.
5
Does Not Meet Expectations: Performance is unsatisfactory and requires immediate attention.

I. Core Competencies & Professionalism (All Roles)

This section assesses foundational workplace behaviors and professional standards.

Statement

Rating (1-5)

Demonstrates a high level of integrity and ethical conduct in all interactions.
Communicates clearly, both verbally and in writing, tailoring the message to the audience.
Takes ownership and accountability for assigned tasks and results.
Manages time effectively and prioritizes competing demands efficiently.
Is consistently reliable and punctual in meeting deadlines and attending meetings.

II. Strategic HR & Business Partnership

This section evaluates the employee's ability to act as a consultative partner to the business.

Statement

Rating (1-5)

Understands the business objectives and aligns HR/Recruitment strategy accordingly.
Proactively identifies business challenges that could be addressed through HR solutions.
Acts as a trusted and credible advisor to managers and employees on HR matters.
Effectively navigates and resolves complex employee relations issues fairly and discreetly.
Contributes to a positive and productive organizational culture.

III. Technical & Functional Expertise (HR Focus)

If assessing a Generalist/HR Business Partner, focus on this section.

Statement

Rating (1-5)

Demonstrates a strong understanding of HR policies, procedures, and relevant regulations.
Executes performance management cycles (e.g., reviews, goal setting) effectively.
Provides sound advice on compensation and benefits issues.
Manages and processes HR data accurately and maintains confidentiality.
Contributes effectively to learning and development initiatives.

IV. Talent Acquisition & Recruitment Effectiveness (Recruitment Focus)

If assessing a Recruiter/Talent Acquisition Specialist, focus on this section.

Statement

Rating (1-5)

Possesses strong sourcing skills and identifies high-quality, diverse talent pipelines.
Conducts thorough and objective candidate screening and interviewing.
Manages the candidate experience professionally and positively from start to finish.
Consults effectively with hiring managers to define requirements and manage expectations.
Negotiates offers clearly and fairly, resulting in an effective offer acceptance rate.

V. Collaboration and Teamwork

This section assesses interaction with colleagues, clients, and internal teams.

Statement

Rating (1-5)

Collaborates effectively with peers and other departments to achieve shared goals.
Provides and is receptive to constructive feedback from colleagues and supervisors.
Contributes to the knowledge and capability development of the HR/Recruitment team.
Handles conflict and disagreement professionally and seeks resolution.
Manages external relationships (e.g., vendors, applicants, agencies) professionally.

VI. Open-Ended Feedback (Crucial for Development)

Please provide specific, behavioral examples to support your ratings.

Key Strengths and Greatest Contributions

What are the employee's most significant strengths and what is the single greatest positive impact they have had in their role or on the team?

Areas for Development

What specific areas should the employee focus on to improve performance, skills, or professional effectiveness?

Working Relationship & Communication

Describe the effectiveness of your working relationship with this individual. How well do they communicate with you?

Overall Performance

Based on your experience, how would you summarize the employee's overall performance and value to the organization?

Form Template Insights

Please remove this form template insights section before publishing.


This 360-Degree Feedback Survey is designed to provide a comprehensive, multi-perspective view of an HR/Recruitment professional's performance. The detailed structure allows for both quantitative scoring and qualitative depth, moving beyond a simple performance review.

Here are detailed insights into the design, sections, and strategic value of this specific survey:

1. Multi-Dimensional Assessment (The "360-Degree" Value)

The survey's true value lies in gathering feedback from various stakeholder groups, which is critical for roles like HR and Recruitment that act as central hubs in an organization.

  • Self-Assessment (Employee): Provides insight into the employee's self-awareness and identifies gaps between perception and reality.
  • Manager/Supervisor: Assesses strategic alignment, accountability, and goal achievement.
  • Peers/Colleagues: Focuses on collaboration, teamwork, and professionalism within the internal HR/Recruitment function.
  • Internal Clients (Hiring Managers/Staff): Evaluates business partnership, service delivery, and consultative effectiveness. This is arguably the most critical group for an HR Business Partner or Recruiter.

2. Strategic Design of Sections

The survey is intentionally broken down into distinct categories to isolate different aspects of the role, making the data more actionable.

I. Core Competencies & Professionalism

  • Insight: These items are the "table stakes" for any professional role. They assess foundational behaviors (e.g., integrity, time management). Low scores here suggest fundamental issues that must be addressed before focusing on advanced skills.
  • Key Focus: Ethics (Statement 1) and Communication (Statement 2) are non-negotiable for HR, as the role handles sensitive data and requires constant, clear interaction.

II. Strategic HR & Business Partnership

  • Insight: This section determines if the employee is viewed as merely transactional or genuinely strategic. High scores here indicate the employee is seen as adding value, not just processing paperwork.
  • Key Focus: "Understanding the business objectives" (Statement 6) is the gold standard for a modern HR professional. It separates an administrator from a strategic partner.

III. Technical & Functional Expertise (HR Focus)

  • Insight: This section confirms proficiency in core HR operations. It is essential for compliance and effective service delivery.
  • Key Focus: The assessment of skills in employee relations (Statement 9) and performance management (Statement 12) is vital, as these areas carry the highest legal and organizational risk.


IV. Talent Acquisition & Recruitment Effectiveness (Recruitment Focus)

  • Insight: This is a performance-driven section, focusing on output and process quality.
  • Key Focus: Candidate Experience (Statement 18) is increasingly important, as a poor experience can damage the employer brand. Consulting with hiring managers (Statement 19) is key to efficiency—it shows they are managing the internal client, not just taking orders.

V. Collaboration and Teamwork

  • Insight: This measures organizational fit and internal effectiveness. High-performing HR requires effective internal collaboration to ensure consistency across the organization.
  • Key Focus: Receptiveness to constructive feedback (Statement 22) is a crucial developmental measure, indicating coachability.

3. The Power of Open-Ended Feedback

The final section is the most valuable part of the survey for driving change. Quantitative ratings tell what is happening (e.g., a "3" in Communication); qualitative comments explain why and provide specific, behavioral examples.


  • Strengths & Contributions: Confirms areas where the employee should be utilized more and offers specific praise that aids motivation.
  • Areas for Development: Must be specific and observable (e.g., "Needs to follow up on open requisitions faster" vs. "Needs better communication"). This directly feeds into the development plan.
  • Overall Summary: Forces the rater to synthesize all their feedback into a single, conclusive statement.

4. Analysis and Action Strategy

When interpreting the results, focus on three key areas:

  1. Gaps in Perception: Look for significant differences in scoring between groups (e.g., the employee rates themself a 5, but clients rate them a 2 on Business Partnership). This pinpoints areas of low self-awareness or where behavior differs based on the audience.
  2. Consensus Low Scores: Low scores (1s or 2s) across all groups identify urgent performance issues that require immediate coaching or training.
  3. Core Strengths: Identify the highest scored areas supported by positive comments. These are the employee’s superpowers and should be leveraged, potentially in mentoring or project leadership roles.

Mandatory Questions Recommendation

Please remove this mandatory questions recommendation before publishing.

Mandatory Questions on the 360-Degree Survey

I recommend treating the following four quantitative items and all four open-ended questions as mandatory.

I. Mandatory Quantitative (Rating) Questions

These items reflect non-negotiable professional standards and the primary value proposition of the HR/Recruitment function.


Section

Statement

Rationale

I. Core Competencies
Demonstrates a high level of integrity and ethical conduct in all interactions.
Ethical Foundation: This is the most critical item for any HR professional. Low integrity scores destroy trust and expose the organization to significant risk. HR handles confidential data; ethical conduct is non-negotiable.
I. Core Competencies
Communicates clearly, both verbally and in writing, tailoring the message to the audience.
Functionality: Communication is the core tool of HR/Recruitment. Without clarity, policies are misunderstood, conflicts escalate, and recruitment efforts fail. This item assesses the employee's fundamental ability to perform their job.
II. Strategic Partnership
Understands the business objectives and aligns HR/Recruitment strategy accordingly.
Strategic Impact: This item assesses the employee's value-add beyond administration. If HR doesn't understand the business, they are transactional. This item is crucial for measuring maturity and strategic influence.
V. Collaboration
Provides and is receptive to constructive feedback from colleagues and supervisors.
Coachability & Growth: No one is perfect. An employee's willingness and ability to accept feedback is the strongest predictor of future growth and developmental success. It is mandatory for determining if the employee is ready for a development plan.

II. Mandatory Qualitative (Open-Ended) Questions

These four questions are mandatory because they transform the survey from a series of scores into an actionable coaching document.

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Key Strengths and Greatest Contributions
Positive Reinforcement & Leveraging Talent: Mandatory to provide specific, motivational feedback and identify where the employee should be utilized more (their "superpowers"). Coaching must start with strengths.
Areas for Development
Action Planning: Mandatory for creating the employee's Individual Development Plan (IDP). Without specific, behavioral examples here, low scores in the quantitative section are meaningless. It must answer the question: "What exactly needs to change?"
Working Relationship & Communication
Relationship Context: Mandatory to provide context, especially for Peers and Clients. It captures how the employee impacts the day-to-day workflow of others, which is often difficult to score in a rating scale. It highlights friction points or exceptional teamwork.
Overall Performance
Summary and Forced Synthesis: Mandatory to force the rater to synthesize their entire experience into a single, cohesive statement. This prevents raters from giving all 5s but then writing a scathing final comment, or vice versa, providing a vital overall sentiment score.
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