Improve Habit Tracking with Your Feedback

Thank you for reaching out to our support team. To help us resolve your issue efficiently, please fill out the form below with as much detail as possible.

I. User Information

Name:

Email Address:

Device Type: (e.g., iPhone 14, iPad Pro, Android)

Operating System Version: (e.g., iOS 17.5, Android 14)

App Version: (Find this in Settings > About)

II. Issue Category

Please select the type of issue you're experiencing:

III. Detailed Issue Description

Please describe the problem in detail:


When did the issue first occur?

How often does this issue occur?

Steps to reproduce the issue:

Any error messages received? (Please provide exact wording if possible)

IV. Troubleshooting Steps Already Taken

Have you tried any of the following? (Check all that apply)

V. Additional Information

For Syncing Issues:

Which sync services are you currently using? (Select all that apply)

On which type of connection does the issue occur?

For Notification Issues:

Are notifications enabled in app settings?

Are they enabled in device settings?

Do you see notifications in the app’s notification log?

For Subscription/Payment Issues:

Subscription plan:

Date of last successful payment:

Receipt/Order ID (if available):


VI. Attachments

Upload the screenshots/videos of the issue.

Upload File

Notes

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2
 
 

Upload the crash logs (if available).

Upload File

Notes

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2
 
 

Payment receipt (for subscription issues)

Choose a file or drop it here
 

Thank you for your feedback! Our support team will review your submission and respond as soon as possible.


App Support Form Insights

Please remove this app support form insights section before publishing.


Here’s a detailed breakdown of the Habit Tracker App Support Form, including its structure, purpose, and how each section helps streamline customer support and issue resolution:

1. Purpose of the Form

This form is designed to:

  • Standardize support requests for habit-tracking apps sold on marketplaces (App Store, Google Play).
  • Quickly categorize issues to route them to the right support team.
  • Gather essential technical details needed for debugging.
  • Reduce back-and-forth communication by collecting all necessary information upfront.
  • Identify common issues for future app updates.

2. Detailed Section Analysis

A. User Information (Optional)

  • Why it’s important: Helps support teams follow up and track recurring issues from the same user.
  • Key Insights:
    • Device Type & OS Version → Identifies compatibility issues (e.g., iOS 17 bugs).
    • App Version → Checks if the user is on an outdated/buggy version.

B. Issue Category

  • Why it’s important: Allows quick triage (e.g., payment issues go to billing team, bugs to developers).
  • Key Insights:
    • Common categories like sync problems and notification failures are prioritized.
    • "Other" field captures edge cases not covered by standard options.

C. Detailed Issue Description

  • Why it’s important: Provides context for reproducing and diagnosing the issue.
  • Key Insights:
    • "When did it start?" → Checks if the issue coincides with an app update.
    • "Steps to reproduce" → Helps developers replicate and fix the bug.
    • "Error messages" → Critical for debugging (e.g., database errors, API failures).

D. Troubleshooting Steps Already Taken

  • Why it’s important: Avoids redundant suggestions (e.g., "Have you tried restarting?").
  • Key Insights:
    • If a user reinstalled the app but still has the issue → Points to a deeper backend problem.
    • Notification toggles → Helps identify permission-related issues.

E. Additional Information (Context-Specific)

For Syncing Issues:

  • Why it’s important: Sync problems often stem from cloud services (iCloud/Google Drive) or network conditions.
  • Key Insights:
    • If syncing fails on mobile data only → Could indicate firewall/port issues.

For Notification Issues:

  • Why it’s important: Notifications depend on both app and system settings.
  • Key Insights:
    • If enabled in-app but not on the device → Points to OS-level restrictions.

For Subscription Issues:

  • Why it’s important: Payment failures require transaction verification.
  • Key Insights:
    • Receipt ID → Helps validate subscriptions with Apple/Google.
    • Last payment date → Detects expired/canceled subscriptions.

F. Attachments

  • Why it’s important: Visual proof (screenshots, videos) speeds up diagnosis.
  • Key Insights:
    • Crash logs → Critical for debugging app crashes (iOS: Settings > Privacy > Analytics).
    • Payment receipts → Required for refunds/subscription disputes.

3. How This Form Improves Support Efficiency

  1. Faster Resolution: Technical details (OS version, app version) help pinpoint known bugs.
  2. Better Triage: Categorization ensures issues go to the right team (billing vs. tech support).
  3. Reduces Repetition: Users confirm they’ve tried basic fixes (restarting, reinstalling).
  4. Data-Driven Improvements: Aggregating common issues helps prioritize bug fixes.

4. Potential Enhancements

  • Automated Suggestions: If a user selects "Notifications not working," the form could auto-display a troubleshooting guide.
  • Integration with Analytics: Linking the form to error logs (e.g., Firebase Crashlytics) for deeper insights.
  • Multi-Language Support: For global apps, adding language options could improve accessibility.

Final Thoughts

This form balances user-friendliness with technical depth, ensuring support teams get actionable data while minimizing frustration for users. By structuring queries this way, habit tracker developers can resolve issues faster and improve long-term app reliability.

Mandatory Questions Recommendation

Please remove this mandatory questions recommendation before publishing.


Here’s a breakdown of the mandatory questions in the Habit Tracker App Support Form, along with their importance for efficient issue resolution:

1. Mandatory Questions & Why They’re Required

A. Issue Category

  • Question: "Please select the type of issue you're experiencing."
  • Why Mandatory?
    • Routes the ticket to the correct team (e.g., billing vs. technical support).
    • Helps prioritize critical issues (e.g., data loss vs. cosmetic UI bugs).
    • Without this, support agents waste time classifying the problem.

B. Detailed Issue Description

  • Question: "Describe the problem in detail, including when it started and steps to reproduce."
  • Why Mandatory?
    • Provides context for debugging (e.g., "Notifications stopped after iOS 17.5 update").
    • "Steps to reproduce" are essential for developers to replicate and fix the bug.
    • Without this, support must ask follow-up questions, delaying resolution.

C. Device Type & OS Version

  • Question: "Device Type (e.g., iPhone 14) and OS Version (e.g., iOS 17.5)."
  • Why Mandatory?
    • Many bugs are device- or OS-specific (e.g., Android 14 may have a sync bug).
    • Ensures compatibility checks (e.g., app may not support older iOS versions).

D. App Version

  • Question: "What version of the app are you using? (Found in Settings > About)."
  • Why Mandatory?
    • Confirms if the user is on the latest version (older versions may have fixed bugs).
    • Critical for identifying regression issues (e.g., "Bug appeared in v2.1.0").

E. Troubleshooting Steps Taken

  • Question: "Have you tried restarting the app/device, reinstalling, etc.?"
  • Why Mandatory?
    • Avoids redundant advice (e.g., if the user already reinstalled, support can skip basic steps).
    • Helps differentiate user-side vs. app-side issues (e.g., if restarting fixed it, it’s likely a cache glitch).

2. Conditionally Mandatory Questions

These are required only if they apply to the issue category:

For Subscription/Payment Issues:

  • Receipt/Order ID
    • Why? Mandatory for refunds/verification (Apple/Google require this for dispute resolution).

For Syncing Issues:

  • Sync Service Used (iCloud/Google Drive/etc.)
    • Why? Syncing bugs are often service-specific (e.g., iCloud throttling).

For Notification Issues:

  • "Are notifications enabled in device settings?"
    • Why? 80% of notification issues stem from OS-level permission blocks.

3. Why Other Fields Are Optional

  • Name/Email: Optional for privacy, but recommended for follow-up.
  • Attachments: Optional but highly encouraged for visual proof (e.g., crash screenshots).
  • Feature Requests: Optional since they’re non-urgent (can go to a separate feedback pipeline).

4. Risks of Omitting Mandatory Fields

  • Without Device/OS Info: Support can’t identify device-specific bugs.
  • Without App Version: Teams can’t confirm if the bug was patched in an update.
  • Without Issue Description: Leads to vague tickets like "App broken—fix it!" with no actionable details.

5. Suggested Enforcement in the Form

  • Use required field markers (e.g., asterisks *).
  • Inline validation (e.g., prevent submission if issue category is blank).
  • Tooltip explanations (e.g., "Device info helps us diagnose OS-specific bugs").
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