Thank you for taking the time to share your valuable feedback. Your responses will help us improve our services and products.
Please rate your agreement with the following statements on a scale of 1 to 5, where 1 = Strongly Disagree and 5 = Strongly Agree.
Statement | Rating | |
|---|---|---|
1. Overall Satisfaction - I am satisfied with my overall experience with [Insurance Company Name]. | ||
2. Value - I believe the insurance coverage I receive offers good value for the premium paid. | ||
3. Trust - I trust [Insurance Company Name] to be there for me when I need them. |
4. Likelihood to Recommend (Net Promoter Score) On a scale of 0 to 10, where 1 = Not at all likely and 10 = Extremely likely, how likely are you to recommend [Insurance Company Name] to a friend or colleague?
5. Open Feedback What is the single most important thing [Insurance Company Name] does well?
What is the one thing we could do to significantly improve your experience?
Please rate your agreement with the following statements on a scale of 1 to 5, where 1 = Strongly Disagree and 5 = Strongly Agree.
Statement | Rating | |
|---|---|---|
6. Information Clarity - The details of my policy (coverage, limits, and terms) were clearly explained. | ||
7. Purchase Ease - The process of purchasing/renewing my policy was easy and straightforward. | ||
8. Digital Experience - The company website/mobile app is easy to navigate and useful. | ||
9. Advisor/Representative - My agent or representative was knowledgeable and responsive. | ||
10. Communications - Communications from the company (emails, letters) are relevant and not excessive. |
11. Communication Preference How do you prefer to interact with us for routine policy questions or updates? (Select all that apply)
Phone/Voice Call
Company Website/Online Portal
Mobile App
In-person (at an office)
Other:
12. Claim Filing - Have you filed a claim with [Insurance Company Name] in the last 12 months?
Yes (Continue to question 13)
No (Skip to Section 4)
19. Current Policies Which types of policies do you currently hold with [Insurance Company Name]? (Select all that apply)
Auto/Motor Vehicle Insurance
Homeowners/Property Insurance
Renters Insurance
Life Insurance
Health/Medical Insurance
Business/Commercial Insurance
Travel Insurance
Other:
20. Future Interest How interested are you in learning about other insurance products offered by us?
Very Interested
Somewhat Interested
Not Interested
21. Policy Needs Do you feel your current policy/policies still meet all of your needs?
Yes, completely
Mostly, but there are gaps
No, I feel underinsured
22. Influencing Factors Which factor is most important to you when choosing an insurance provider?
Competitive Price/Premium
Broadness of Coverage Options
Company Reputation/Financial Stability
Quality of Customer Service
Speed and Ease of Claims Process
Thank you once again for your feedback!