(Helps us identify compatibility issues.)
Full Name:
Email Address:
App Version: (Go to Settings > About App to find this)
Device Model: (e.g., iPhone 15, Samsung Galaxy S23, iPad Pro 11")
Operating System & Version: (e.g., iOS 17.5, Android 14, macOS 14)
How did you install the app?
Apple App Store
Google Play Store
Other:
(Select the most relevant category.)
Login & Account Issues (e.g., forgotten password, account lockout)
Syncing & Backup Problems (e.g., iCloud/Google Drive not syncing, missing entries)
App Crashes or Freezes (e.g., app closes unexpectedly, becomes unresponsive)
Performance Issues (e.g., slow loading, lagging UI)
Missing or Corrupted Entries (e.g., diary entries disappeared, text formatting issues)
Feature Not Working (e.g., search, tags, attachments not functioning)
Subscription/Payment Issue (e.g., not recognized, wrong charges)
Security & Privacy Concern (e.g., suspicious activity, data export problems)
Other:
(Provide as much detail as possible.)
When did the issue first occur?
Steps to Reproduce the Issue: (What were you doing before the problem happened?)
Error Messages (if any): (Exact wording helps!)
Have you tried any troubleshooting steps? (e.g., restarting the app, reinstalling, checking for updates)
Do you use any of these features? (Check all that apply)
Biometric/Face ID Login
Cloud Backup (iCloud/Google Drive/Dropbox)
Password protection for entries
Media Attachments (Photos/Voice Notes)
Export/Import Functionality
How many diary entries do you have? (Approximate number)
Have you recently changed devices or OS versions?
Are other apps on your device experiencing issues?
Please upload any supporting documents like screenshots, screen recordings, or logs. These can help us diagnose the issue faster.
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May we contact you for further clarification if needed?
Would you like to receive updates on bug fixes & new features?
App Support Form Insights
Please remove this app support form insights section before publishing.
Below is a detailed breakdown of the Private Diary App Support Form, explaining the purpose of each section, why specific questions are included, and how they help in troubleshooting and improving customer support efficiency.
The form is designed to:
Why it’s important:
Potential Use Cases:
Why it’s important:
Key Categories Explained:
Why it’s important:
Example Scenarios:
Why it’s important:
Key Questions Breakdown:
Why it’s important:
Best Practices:
Why it’s important:
Pro Tip:
This form balances comprehensiveness and user-friendliness. By collecting the right details upfront, support teams can resolve issues faster while developers gain actionable insights for long-term improvements.
Mandatory Questions Recommendation
Please remove this mandatory questions recommendation before publishing.
To ensure efficient troubleshooting while minimizing user effort, only essential fields should be mandatory. Below are the critical questions that must be required, along with their justifications:
Why Mandatory?
Example Use Case:
If the issue involves a locked account, the team must verify ownership via email.
Why Mandatory?
Example Use Case:
A user reports crashes, but their app is 3 versions behind—support can direct them to update first.
Why Mandatory?
Example Use Case:
Multiple Android 14 users report sync failures → Points to a platform API conflict.
Why Mandatory?
Example Use Case:
A "Missing Entries" report gets escalated to database engineers, while a payment issue goes to finance.
Why Mandatory?
Example Use Case:
A user says, "Search doesn’t work," but the team discovers they’re using special characters improperly.
While not mandatory, these significantly improve resolution speed: