Customer Survey Form

Happy customer of diverse background

I. Overall Satisfaction and General Feedback

How satisfied are you with your overall experience?

How likely are you to recommend our [product/service/company] to a friend or colleague?

What did you like most about your experience?

What could we improve?

How would you rate the value you received for the price you paid?

Is there anything else you'd like to share with us?

II. Product/Service Information

How satisfied are you with the quality of our [product/service]?

How easy was it to use our [product/service]?

Did our [product/service] meet your expectations?

How would you rate the features of our [product/service]?

How well did our product/service solve your needs?

How could our product/service be improved?

How often do you use our [product/service]?

III. Customer Service and Support

How satisfied were you with the helpfulness of our staff?

How quickly were your questions or concerns addressed?

How would you rate the clarity of the information provided?

How satisfied were you with the ease of contacting our customer service?

Were your issues resolved to your satisfaction?

IV. Website/Online Experience

How easy was it to navigate our website?

How would you rate the website's design and appearance?

Was it easy to find the information you were looking for?

How would you rate the speed of our website?

How easy was it to navigate our website?

V. Demographics Information

Age range:

Gender:


Location:

Occupation:


How long have you been a customer?

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Strengths:

Comprehensive Coverage:

  • It addresses all key areas of customer interaction, ensuring a holistic view of the customer experience.
  • It goes beyond basic satisfaction to delve into specific aspects like product features, website navigation, and customer support responsiveness.

Structured Organization:

  • The categorization into distinct sections (Overall Satisfaction, Product/Service, Customer Service, Website, Demographics) makes the survey logical and easy to follow.
  • This organization also facilitates data analysis by allowing you to segment feedback based on specific areas.

Mix of Question Types:

  • The combination of rating scales, multiple-choice, and open-ended questions provides both quantitative and qualitative data.
  • Rating scales offer measurable data, while open-ended questions provide valuable insights into customer opinions and suggestions.

Actionable Feedback:

  • Questions like "What could we improve?" and "How could our product/service be improved?" directly solicit actionable feedback for making improvements.

Demographic Data:

  • The inclusion of demographic questions allows for customer segmentation and analysis of feedback based on different customer groups.

Points to Consider:

Clarity of "Location" Question:

  • Depending on your business, "location" could be very broad.
  • Consider specifying the level of detail you need (e.g., city, state, country).

Privacy Concerns:

  • Be mindful of privacy concerns, especially regarding demographic data.
  • Clearly state your privacy policy and how the data will be used.
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