Thank you for contacting our support team. To help us understand and resolve your issue as quickly as possible, please provide as much detail as you can by filling out the form below.
First Name:
Last Name:
Your Email Address:
Phone Number:
Preferred Contact Method:
App Name:
App Version Number:
Device Type:
Operating System Version:
How did you acquire the app?
Please describe the problem you are experiencing in detail.
What is the specific issue you are encountering? (e.g., "App crashes when I try to play a video," "I can't save my dog's training progress," "A specific trick instruction is unclear.")
When did you first notice this problem? (e.g., "After the latest update," "Since I installed the app last week," "It started suddenly today.")
How frequently does this problem occur?
Every time I use the feature
Intermittently, about half the time
Other:
Is this issue affecting a specific feature or section of the app? Please be specific:
Training Plan/Course:
Basic Obedience
Advanced Tricks
Puppy Potty Training
Other:
Specific Trick/Command:
Sit
Stay
Fetch
Roll Over
Play Dead
Video Playback:
Videos are buffering
Freezing
Not playing
No sound
Other:
Audio/Sound:
There is no sound at all
Only for certain sections
Other:
Progress Tracking:
Progress is not saving
Progress is displaying incorrectly
Progress is not updating?
Other:
Reminders/Notifications:
Reminders not working
Appearing at the wrong time
Missing
Other:
Dog Profiles:
Can not create
Can not edit
Can not access dog profiles
Other:
In-App Purchases/Subscriptions: (Issue with purchasing, restoring, or accessing premium content?)
Issue with purchasing
Issue with restoring
Issue accessing premium content
Other:
Account/Login:
Cannot log in
Can not create an account
Account data is missing
Other:
Search/Navigation:
Search results incorrect
Difficulty finding content
User Interface/Display:
Elements overlapping
Text unreadable
Screen frozen
Other:
Other (please specify):
If the issue involves content (e.g., a specific trick instruction or training step), please provide the exact name or title of the content: (e.g., "The 'Spin' trick, step 3," "The 'Leash Training' video in the Puppy Basics course.")
Are there any error messages displayed on screen?
Please provide detailed, step-by-step instructions on how we can reproduce the issue you are experiencing. Imagine you are teaching someone else how to make the problem happen.
Example (App Crash on Video Playback):
Open the app.
Go to the "Advanced Tricks" section.
Select the "Fetch" trick.
Tap on the "Demonstration Video" button.
The app freezes and then closes.
What steps, if any, have you already tried to resolve the issue?
Restarted my device
Closed and reopened the app
Reinstalled the app
Cleared app cache/data
Checked for app updates
Checked my internet connection
Other:
Is there anything else you think might be relevant to this issue? (e.g., "I recently updated my phone's OS," "My device storage is almost full," "The problem only occurs when I'm on Wi-Fi/mobile data.")
Please provide screenshots or a short video of the issue would be really helpful.
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Thank you for your cooperation. Our team will review your submission and get back to you as soon as possible.
App Support Form Insights
Please remove this app support form insights section before publishing.
The Dog Training & Tricks App Support Form is well-structured and comprehensive, designed to elicit detailed information crucial for diagnosing and resolving customer issues effectively. Here's a detailed insight into its strengths and areas to consider for maximum impact:
Comprehensive Information Gathering: The form covers all critical aspects of a support request, from user contact details and app/device specifics to detailed problem descriptions and troubleshooting steps already attempted. This holistic approach minimizes the need for back-and-forth communication, accelerating resolution.
User-Centric Design: By asking "What is the specific issue you are encountering?" upfront and then providing a granular list of potential problem areas, the form guides the user, making it easier for them to articulate their problem even if they're not tech-savvy.
Focus on Reproducibility: The "Steps to Reproduce" section is arguably the most vital. The clear example provided sets an excellent standard, ensuring users understand the level of detail required, which is paramount for developers to replicate and fix bugs.
No Localization: Adhering strictly to the "no localization" requirement, the language and questions are universally applicable, avoiding any region-specific biases or terminology.
Clear and Concise Language: The questions are phrased clearly and directly, avoiding jargon where possible, which enhances user comprehension and reduces ambiguity in responses.
Actionable Data: The collected data points are highly actionable for a support team. Device and OS versions help identify compatibility issues, specific feature failures pinpoint module-related bugs, and reproduction steps are essential for developers.
Detailed Breakdown by Section:
Strength: Basic and necessary. Including "Preferred Contact Method" adds a touch of user preference, enhancing customer service.
Strength: Absolutely crucial for technical troubleshooting.
App Name and App Version Number: Essential for identifying the exact build and content version the user is on, especially if different versions have different features or known bugs.
Device Type and Operating System Version: Helps diagnose device-specific bugs, OS compatibility issues, or performance problems related to hardware/software combinations.
How did you acquire the app?: Useful for understanding the distribution channel, which can sometimes influence updates or specific marketplace-related issues.
Strength: This section is the core of the form's effectiveness.
What is the specific issue...: Open-ended, allowing for initial broad description.
When did you first notice... and How frequently does this problem occur?: Provides critical context for urgency and potential triggers (e.g., after an update, intermittent network issues).
Is this issue affecting a specific feature or section...: This detailed, bulleted list is a major strength.
Specific to "Dog Training & Tricks" App: The categories (Training Plan/Course, Specific Trick/Command, Video Playback, Progress Tracking, Reminders, Dog Profiles, In-App Purchases, etc.) are highly tailored to this app type. This helps users quickly categorize their issue, and it guides the support team directly to potential problem areas within the app's functionality.
It anticipates common issues for this domain (e.g., video not playing, progress not saving, unclear instructions for a trick).
If the issue involves content: Excellent for content-specific apps, allowing precise identification of problematic training material.
Are there any error messages...: Direct request for exact error messages, which are invaluable for debugging.
Strength: This is the most important section for bug resolution.
The clear example provided is excellent, setting the expectation for detail.
Encouraging step-by-step instructions (numbered) makes it easy for the user to follow and for the support team to attempt replication.
Strength: Prevents support from suggesting steps the user has already tried, saving time and frustration for both parties. It also gives insight into the user's technical aptitude.
Strength: Provides an open text field for any relevant context not covered by specific questions. Users often recall environmental factors or recent changes that could be pertinent.
Would you be willing to provide screenshots or a short video recording...: Extremely helpful for visual bugs, UI issues, or complex workflows that are hard to describe in text. Opt-in allows for user comfort.
Severity/Impact Ranking: While "How frequently does this problem occur?" gives some indication, adding a direct question about the impact or severity of the issue could help prioritize tickets. For example:
"How severe is this issue?" (e.g., Critical: App unusable; High: Core feature blocked; Medium: Minor annoyance; Low: Cosmetic/Suggestion)
"Does this issue prevent you from using the app entirely or a key feature?" (Yes/No)
Attachment Field (If applicable): While the form asks if they're willing to provide screenshots/video, if the platform allows for direct file uploads, making that an option could streamline the process. The current approach is good for a simple text form, implying a follow-up email would be used for attachments.
Account Identifier (if applicable): If the app has user accounts, asking for the user ID or email associated with the account within the app could be useful, especially if it differs from their contact email. This helps retrieve user-specific data from backend logs. (e.g., "Email associated with your in-app account (if different from contact email):").
Network/Connectivity: While "checked my internet connection" is in troubleshooting, for streaming content (videos) or cloud-synced progress, a more explicit question about network conditions (e.g., Wi-Fi, Mobile Data, specific carrier/ISP if known, network stability) might be useful.
Time Zone (Optional): For international support teams, knowing the user's time zone can assist in scheduling follow-ups or understanding when the issue occurred relative to server logs. (This goes against the "no localization" but could be an optional internal field for support).
In conclusion, this support form is exceptionally well-designed for a "Dog Training & Tricks" app, balancing the need for comprehensive detail with user-friendliness. Its specificity to the app's domain and clear structure will significantly aid support teams in efficiently resolving customer issues.
Mandatory Questions Recommendation
Please remove this mandatory questions recommendation before publishing.
Based on the comprehensive Dog Training & Tricks App Support Form provided, the following questions are mandatory because they represent the absolute minimum information required for a support team to understand, replicate, and resolve an issue, or even just to communicate with the user.
Here are the mandatory questions and the elaboration on why:
While other questions like "Your Name," "How frequently does this problem occur?", and "Troubleshooting Attempted" are highly valuable and improve efficiency, the seven listed above are the absolute minimum required to initiate problem diagnosis and communication with the user in a meaningful way. Missing any of these would severely hinder the support process.