Your Loyalty App Support Center

Please provide as much detail as possible to help us understand and resolve your issue quickly.

1. Contact Information

First Name:

Last Name:

Email Address:

Phone Number:

Preferred Contact Method

2. App and Device Information

App Name:

App Version:

Device Type:

Device Model:

Operating System Version:

How did you install the app?

3. Problem Details

When did you first notice this problem? (Date and approximate time)

Is this a new problem, or has it happened before?

This is a new problem

It has happened before

How often does this problem occur?

Always

Sometimes

Rarely

First time

Can you consistently reproduce the problem?

4. Describe Your Problem

Please describe the issue you are experiencing in detail. What were you trying to do? What happened instead?

5. Specific Issue Categories

(Please check all that apply and provide details below)

 

Account & Login Issues:

Cannot log in

Cannot create an account

Forgot password/reset issues

Account details incorrect/missing

Other:

Points & Rewards Issues:

Choice A

Choice B

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