Please provide as much detail as possible to help us understand and resolve your issue quickly.
First Name:
Last Name:
Email Address:
Phone Number:
Preferred Contact Method
App Name:
App Version:
Device Type:
Device Model:
Operating System Version:
How did you install the app?
When did you first notice this problem? (Date and approximate time)
Is this a new problem, or has it happened before?
This is a new problem
It has happened before
How often does this problem occur?
Always
Sometimes
Rarely
First time
Can you consistently reproduce the problem?
Please describe the issue you are experiencing in detail. What were you trying to do? What happened instead?
(Please check all that apply and provide details below)
Account & Login Issues:
Cannot log in
Cannot create an account
Forgot password/reset issues
Account details incorrect/missing
Other:
Points & Rewards Issues:
Choice A
Choice B
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