Your journey begins long before arrival. Help us understand your booking experience.
How did you make your reservation?
Official website
Third-party travel site
Phone call
Walk-in
Travel agent
Corporate booking
Other
How would you rate our website's ease of use?
Which third-party site did you use?
How would you rate our phone reservation service?
How easy was it to find the information you needed during booking?
Did you receive clear confirmation and pre-arrival communication?
What information was missing or unclear?
Were any special requests handled to your satisfaction?
First impressions matter. Please rate your arrival and check-in process.
How would you rate the speed and efficiency of your check-in?
How did you feel about the warmth and friendliness of our front desk staff?
Was your room ready upon arrival?
Please describe the inconvenience and how long you waited:
The check-in process was smooth and hassle-free
Which staff member assisted you during check-in? (if you remember)
Your room is your sanctuary. Please provide detailed feedback on your accommodation.
Please rate the following aspects of your room:
Overall cleanliness | |
Bed comfort and linens | |
Room temperature control | |
Bathroom cleanliness and amenities | |
Noise level from outside | |
Noise level from inside (hallways, adjacent rooms) | |
Lighting and ambiance | |
Furniture condition and functionality |
Did you experience any issues with your room during your stay?
What type of issues did you experience? (Select all that apply)
Maintenance problem (plumbing, AC, electrical)
Cleanliness issue
Noise disturbance
Amenities not working or missing
Pest-related concern
Other
How well did your room meet your expectations for the price paid?
What was the most positive aspect of your accommodation?
We offer various facilities to enhance your stay. Please share your usage and satisfaction levels.
Which of the following facilities did you use during your stay? (Select all that apply)
WiFi/internet
Fitness center/gym
Swimming pool
Spa or wellness center
Business center
Parking facilities
Restaurant(s)
Bar or lounge
Room service
Laundry service
Concierge services
None of the above
Was the WiFi connection adequate for your needs?
What issues did you experience with the WiFi?
For the facilities you used, please rate your satisfaction:
Fitness center equipment and cleanliness | |
Pool area maintenance and comfort | |
Spa service quality | |
Business center functionality | |
Parking convenience and security |
Detailed Facility Usage & Ratings
Facility Name | Used? | Satisfaction (1 = Very Dissatisfied - 5 = Very Satisfied) | Comments | ||
|---|---|---|---|---|---|
A | B | C | D | ||
1 | WiFi | Yes | Good speed but occasional drops | ||
2 | Fitness Center | ||||
3 | Restaurant | Yes | Excellent breakfast variety | ||
4 | |||||
5 | |||||
6 | |||||
7 | |||||
8 | |||||
9 | |||||
10 |
Dining experiences can define a stay. Please share your feedback on our food and beverage offerings.
Did you dine at our property during your stay?
Which dining option did you use most?
Main restaurant
Bar or lounge
Room service
Cafe or coffee shop
Poolside dining
Other
Please rate your restaurant experience:
Very dissatisfied | Dissatisfied | Neutral | Satisfied | Very satisfied | |
|---|---|---|---|---|---|
Food quality and taste | |||||
Menu variety and options | |||||
Service speed and attentiveness | |||||
Value for money | |||||
Ambiance and atmosphere |
How would you rate the bar service and beverage quality?
How satisfied were you with room service timeliness and food quality?
What prevented you from dining with us?
If you remember, what was your favorite menu item or dish?
Our team strives to provide exceptional service. Please evaluate your interactions with our staff.
Please rate your satisfaction with staff from different departments:
Front desk and reception | |
Housekeeping staff | |
Restaurant and bar staff | |
Concierge and bell staff | |
Maintenance and technical staff |
Did any staff member go above and beyond to assist you?
Please describe the exceptional service and mention the staff member's name if known:
Did you encounter any problems that required staff intervention?
Please describe the problem:
How would you rate the staff's ability to resolve issues promptly and effectively?
Reflecting on your entire stay, please share your overall assessment and future intentions.
Overall, how would you rate your stay experience on a scale of 1 to 10?
How did you feel about your overall experience?
How likely are you to recommend our property to friends or colleagues?
Very likely (9-10)
Likely (7-8)
Neutral (5-6)
Unlikely (3-4)
Very unlikely (1-2)
Would you consider staying with us again in the future?
What would need to change for you to consider returning?
How would you rate the value for money of your stay?
Did your experience meet, exceed, or fall short of your expectations?
Far exceeded expectations
Exceeded expectations
Met expectations
Fell short of expectations
Far fell short of expectations
Your specific feedback helps us identify exactly where to focus our improvement efforts.
Please rank the following areas in order of importance for improvement (1 = highest priority):
Room cleanliness and maintenance | |
Staff training and service speed | |
Food and beverage quality | |
WiFi and technology infrastructure | |
Check-in/check-out processes | |
Facility upgrades (gym, pool, etc.) | |
Value for money pricing |
What is the one thing we could do that would have the biggest positive impact on your next stay?
What did we do well that you would like us to continue or expand?
If you encountered specific issues, please detail them below:
Issue Category | Location/Department | Impact on Stay (1-5) | Issue Description | ||
|---|---|---|---|---|---|
A | B | C | D | ||
1 | |||||
2 | |||||
3 | |||||
4 | |||||
5 | |||||
6 | |||||
7 | |||||
8 | |||||
9 | |||||
10 |
This information helps us understand our guests better and communicate more effectively.
What was the primary purpose of your visit?
Leisure/vacation
Business
Conference or event
Family visit
Romantic getaway
Other
Who traveled with you? (Select all that apply)
Traveled alone
Spouse/partner
Family with children
Friends
Colleagues
Group tour
How many nights did you stay?
Which age group do you belong to?
18-24
25-34
35-44
45-54
55-64
65 or above
Prefer not to say
May we contact you to discuss your feedback further?
Please provide your preferred contact method (email or phone):
I would like to receive special offers and news about your property
Thank you for taking the time to complete this comprehensive survey. Your honest feedback is invaluable in helping us deliver exceptional experiences.
Is there anything else you would like us to know about your stay?
I confirm that all feedback provided is genuine and based on my actual experience
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