Email Notification When a Form is Submitted
Do you need to send registration confirmation, receipt, or important documents to the respondent when the respondent submits the form?


Customer engagement is the most effective way to increase sales and improve customers’ satisfaction. Engagement through email is one of the strategies to bolster your marketing opportunities. Sending an email message as simple as “Welcome” or “Thank you” message is essential for your customer engagement – yet many of us do not send them. Not having time and resources is the commonly cited reason for not sending email message – especially when the customers reach us through the non-direct point of contacts such as online forms.

Sending email messages when your customers submit forms is an excellent opportunity to start the engagement as your customers have already taken the first step in establishing a relationship with your business. However, sending email messages whenever your customers submit forms is a challenging task. Online form submissions can happen anytime even outside your operating hours and to be able to respond to them promptly may not be feasible. There may also be too many form submissions that require resources well beyond what you are willing to allocate.

Fortunately, our Borneosoft online forms allow you to set up email notification so that emails are automatically sent whenever forms are submitted, or payment transactions are completed – you no longer need the extra time and resources to send email messages to your customers manually.

To set up the automated email notification, you only need to enable the form notification setting and provide your name and email address as the sender of the email message. You can customize the email message to suit your needs. The submitted form is attached as a PDF file together with other file attachments that you may provide.

In addition to sending an email message to the respondent, you can also automatically send an email notification with the submitted form attached as a PDF file to yourself when a form is submitted, or when a form payment is received so you can follow-up with your customer.

Try this example of Summer Camp Feedback Form. When the form is submitted, an email message with the submitted form attached as a PDF file is sent to the email address entered into the email field.