Technical Support Request Form

I. Contact Information

Full Name:

Email:

Phone Number:

Preferred Contact Method:

Department/Team (if applicable):

Location (if applicable):

II. Issue Description

Issue Title:

Detailed Description (A clear and concise explanation of the problem encountered. Include specific error messages, steps taken, and any relevant information):

Severity:

Critical

High

Medium

Low

Impact (Describe how the issue is affecting your work or the business):

III. System Information

Operating System (e.g., Windows 10, macOS Monterey, iOS 16):

Device Type:

Application Name:

Application Version:

Browser Name:

Browser Version:

Software Versions (Relevant software installed on the device):

IV. Additional Information

Troubleshooting steps taken (List any troubleshooting steps you have already attempted, such as restarting the device, checking internet connection, etc.):

Any other relevant information?

Form Template Instructions

Please remove Form Template Instructions before publishing the form

Purpose:

Streamline Support Requests: The form provides a structured way for users to submit their problems, ensuring all necessary details are captured upfront. This minimizes back-and-forth communication and saves time for both the user and the support team.
Prioritize Issues: By allowing users to categorize issues by severity (Critical, High, Medium, Low) and impact, the support team can prioritize urgent matters and allocate resources effectively.
Diagnose Problems Efficiently: The form collects crucial system information and troubleshooting steps already taken, enabling support technicians to quickly identify the root cause of the issue.
Improve Communication: Clear and concise communication is facilitated through well-defined fields for issue description, contact information, and preferred contact methods.
Gather Data for Analysis: The collected data can be used to identify common issues, track trends, and improve overall system stability and user experience.

Key Features:

Comprehensive Information Collection: The form covers essential aspects like contact details, issue description, system information, troubleshooting steps, and preferred contact methods.
Flexibility: The form can be customized to suit specific needs and adapt to changing requirements.
Efficiency: By automating data collection and organization, the form streamlines the support process and improves response times.

To configure an element, select it on the form.