Zapof

Let's Get Your Trip Back on Track

Thank you for contacting our support team. To help us understand and resolve your issue as quickly as possible, please fill out this form with as much detail as you can.

1. Basic Information

Your Name:

Your Email Address:

App Store/Marketplace where you purchased the app:

2. App & Device Details

App Version:

Operating System (OS) Version:

Device Model:

3. Problem Description

General Summary: Please describe the issue you are facing in your own words.

Steps to Reproduce: Can you provide a step-by-step list of actions that lead to the problem? (e.g., 1. Open the app, 2. Tap on my trip to "Paris, 3. Add a new flight entry.)

4. Detailed Problem Breakdown

To help us narrow down the issue, please answer the questions in the section(s) that best describe your problem.

 

A. Account Access, or Data Sync Issues

 

Are you unable to sign in or create an account?

If so, what error message do you receive?

Is your data not syncing across multiple devices?

Have you recently re-installed the app or gotten a new device?

Yes, I re-installed the app.

Yes, I got a new device.

Yes, I did both.

No, neither of these.

What is the issue with your profile? (Select all that apply)

My profile picture is missing or incorrect.

My account information is missing or incorrect.

 

B. Itinerary and Planning Issues

 

What is the name of the trip you are working on?

What type of item are you having trouble with? (e.g., flight, hotel, activity, train)

What is the date of the itinerary item?

 

Is the app not saving your changes after you edit an item?

Does an error message appear when you try to add, edit, or delete an item?

If so, what does it say?

 

C. Booking & Integration Issues

 

Are you having trouble importing a booking confirmation (e.g., via email or by entering a confirmation code)?

What type of booking is it? (e.g., flight, hotel, car rental)

Which airline, hotel, or rental company is the booking with?

What is the booking reference or confirmation number?

Did you receive any error messages during the import process?

 

D. Map, Location, or Directions Issues

 

Is the map not loading or displaying correctly?

What is the issue with your current location?

My location is not being detected.

My location is incorrect on the map.

Are directions or travel times inaccurate?

Have you granted the app permission to use your device's location services?

 

E. Collaboration & Sharing Issues

 

Are you unable to share your trip with others?

Are your collaborators unable to view or edit the trip?

Are you unable to accept an invitation to join a trip?

What is the email address or username of the person you are trying to share with?

 

F. Performance, Stability, or Crashing Issues

 

Does the app freeze or crash?

If so, what specific action were you performing just before it happened?

Does the app run slowly or feel sluggish?

How often does this issue occur?

Consistently (It happens every time)

Only sometimes (It happens intermittently)

5. Attachments

Please attach any relevant screenshots or screen recordings that show the issue. This is often the quickest way for us to understand what is happening.

Description / File Name

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App Support Form Insights

Please remove this app support form insights section before publishing.


Here's a breakdown of the key elements and their purpose:

1. General Information and Device Details

This section gathers essential context. It's a triage tool.

  • App Store/Marketplace: This helps the team understand the user's platform (iOS vs. Android) and the environment they're working in.
  • App Version & OS Version: This is crucial for debugging. Developers often fix bugs in newer versions, so knowing the version can immediately solve the problem. It also helps identify issues that are specific to a particular operating system update.
  • Device Model: Some issues, especially those related to performance or maps, can be specific to a certain device's hardware or display size.

2. Problem Description

This is where the user tells their story.

  • General Summary: This is the headline of the problem. It gives the support agent a quick overview and helps them mentally categorize the issue before diving into the details.
  • Steps to Reproduce: This is arguably the most important part of the form. It transforms a vague complaint into a reproducible bug report. A support agent or developer can follow these steps exactly to see the problem for themselves, which is the fastest way to find a solution.

3. Detailed Problem Breakdown

This section is the heart of the form and is designed to act like a diagnostic flowchart. Instead of just one big text box, it guides the user to the most relevant questions for their specific issue. This is extremely helpful because it:

  • Reduces irrelevant information: A user with a login problem won't waste time describing their itinerary.
  • Ensures critical data is collected: Each sub-section asks for specific details that a developer would need, like an error message, a booking reference, or a trip name.
  • Speeds up the process: The support team can quickly look at which section the user filled out and immediately know the area of the app that needs attention.

4. Attachments

This is the final and often most valuable component.

  • Screenshots and screen recordings can show an issue that's difficult to describe with words, such as a UI glitch, an unexpected loading screen, or a strange error message. It provides undeniable proof and context that can often pinpoint the problem in seconds.

In short, the form is a great example of a user-centric design that simultaneously makes the support team's job more efficient. It transforms a simple complaint into a structured, actionable bug report.

Mandatory Questions Recommendation

Please remove this mandatory questions recommendation before publishing.


Here's why these questions are absolutely essential for every single support ticket:


  1. Your Email Address: This is the most critical piece of information. The support team needs a way to contact you to ask for more details, provide a solution, or let you know when the issue has been resolved in a future update.
  2. App Version, Operating System (OS) Version, and Device Model: These three details provide the technical context for every problem.
    • App Version: This immediately tells the support team if the issue is a known bug that has already been fixed in a newer version. It helps them avoid unnecessary investigation.
    • OS Version and Device Model: Many bugs are specific to a particular version of iOS or Android, or even to a certain device model. Knowing this information allows the support team to narrow down the problem, reproduce it in a similar environment, and determine if it's a widespread issue or an isolated case.

To configure an element, select it on the form.

To add a new question or element, click the Question & Element button in the vertical toolbar on the left.