What age bracket do you fall into?
Under 18
18-24
25-34
35-44
45-54
55 and over
Prefer not to say
Do you presently reside in the property situated within the community project zone?
Yes
No
Don't know
In general, how pleased are you with the community project initiative in your neighborhood?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
How would you assess the overall success of the community project initiative?
Well above expectations
Above expectations
Met expectations
Below expectations
Well below expectations
Don't know
Did you get any updates or notifications regarding the community project from us or our contractors?
For instance, letters, emails, or text message updates about the project's initiation, advancement, or conclusion
Yes
No
I don't remember
How would you rate the quality of the information you received regarding the community project?
Excellent
Very good
Good
Fair
Poor
Don't know
Could you explain your reasoning behind the rating you gave the communications?
How did you learn about the community project initiative?
Please choose all that apply
Flyer
SMS
Phone call
Signs at playground construction site
Our mailed letter
Our Facebook page
Word of mouth
Spoke with workers on the construction site
Other:
To what extent did the information you obtained regarding the project align with your expectations?
Well above | Above | Met | Below | Well below | Don't know | |
|---|---|---|---|---|---|---|
The quantity of information given | ||||||
How useful the information was |
To what degree did the construction activity surrounding your property during the project meet your expectations?
Well above | Above | Met | Below | Well below | Don't know | |
|---|---|---|---|---|---|---|
The degree of disturbance | ||||||
The length of the project | ||||||
The impact on the neighborhood landscape |
How much prior notice would you require before the commencement of construction for playground in your vicinity, to ready yourself for any possible interruptions?
Please choose one
12 hours
1 day
2-3 days
1 week
2 weeks
1 month
3 months
I don't need prior notice
Other:
Residents get updates as community playground projects move forward. Which of these updates do you consider the most significant?
Please choose all that are relevant
Summary of construction phases and what to anticipate as the project unfolds
Setting up playground apparatus
Day of playground inauguration
Notification from us that the project has finished
When there are nighttime operations
None of these
Other:
How would you like to be informed about upcoming projects like this?
Please choose all that apply
Flyer
SMS
Phone call
Signs at construction site
Our mailed letter
Our Facebook page
Word of mouth
Speak with workers on the construction site
Other:
Have you made any inquiries or expressed concerns regarding the project to us or the contractor?
Reflecting on your experience submitting an inquiry or complaint, how pleased were you with:
Strongly agree | Agree | Neutral | Disagree | Strongly disagree | Don't know | |
|---|---|---|---|---|---|---|
The respect you received throughout the procedure | ||||||
The communication methods accessible to you | ||||||
The response speed at which your inquiry/complaint was attended to | ||||||
The transparency of the schedule for addressing your concern | ||||||
Information you received regarding the status of your inquiry | ||||||
How transparently the resolution procedure was articulated |
Reflecting on the resolution and management of your inquiry or complaint, how pleased were you with:
Strongly agree | Agree | Neutral | Disagree | Strongly disagree | Don't know | |
|---|---|---|---|---|---|---|
The duration required to address your issue | ||||||
The effectiveness of the inquiry/complaint resolution | ||||||
The transparency of the resolution procedure | ||||||
Feeling appreciated as a customer | ||||||
Your assurance in voicing future concerns |
Is there anything more you’d like to express regarding the recent community playground project? Or any ideas on how we might enhance upcoming community projects?
Feel free to share a few thoughts.
Would you be interested in our representative contacting you regarding your experience or recommendations?
If so, we can reach out through email or phone
Kindly share your preferred name.
Please provide your preferred contact number.
Alternatively, you may give us your email address.
I would rather use my email address.
Please input your preferred email address.
A huge thank you that you have dedicated time to fill out our survey! Your input is genuinely valued and will assist us in enhancing upcoming projects.
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