First Name
Last Name
Title
Primary Role in Partnership
Organization
Relationship Tenure
This section confirms if the partnership met the original North Star metrics.
Core Objective Achievement: On a scale of 1–10 (1 = Ineffective, 10 = Highly Effective, how effectively did this partnership meet the goals established at the start of the term?
Key Wins: List the top three tangible outcomes delivered during the current contract period.
ROI Perception: Based on your internal metrics, how would you quantify the value received versus the investment made?
Unmet Expectations: Are there any specific features, services, or outcomes that were expected but not fully realized?
Yes, there are a few items to discuss.
No, everything was delivered as expected.
Please describe these items so we can address them in our next planning session:
Markets and priorities shift; this section identifies the "New Reality."
Strategic Pivot: Have your organization’s primary goals changed in the last 12 months?
If so, how?
Operational Pain Points: What are the biggest challenges your team is currently facing that were not present a year ago?
Competitive Landscape: Are you currently experiencing shifts in your delivery or product model due to any of the following? (Select all that apply)
Direct Competitor Moves (New features, pricing shifts)
Market Regulation/Compliance (New legal requirements)
Customer Expectations (Demand for faster delivery/new tech)
Economic Pressures (Budget tightening, resource scarcity)
Technological Disruption (AI, new platforms)
None at this time
Identifying where more resources or higher-tier services can solve new problems.
Opportunity Area | Current State | Desired Future State | ||
|---|---|---|---|---|
A | B | C | ||
1 | Scope & Volume | Using X units/licenses. | Potential need for Y units due to growth. | |
2 | Feature Adoption | Using core modules only. | Interest in advanced automation/AI tools. | |
3 | Service Level | Standard support. | Requirement for dedicated account management. | |
4 | Integration | Manual data entry/silos. | Full API integration with internal systems. |
The "Magic Wand" Question: If budget were not a constraint, what is the one capability you would add to our partnership today to double your results?
Wider Impact: Which other departments within your organization could benefit from our current solution?
Decision-Making Process: Who are the final signatories for the renewal, and are there any new procurement hurdles we should be aware of?
Risk Factors: Are there any internal restructures, budget freezes, or alternative vendor evaluations currently underway?
Timeline: What is the ideal date for the renewal to be finalized to avoid any service gaps?
Pro Tip: When speaking to an Executive Sponsor, use these open-ended prompts:
Form Template Insights
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This section is designed to establish a "Success Baseline." Before discussing more money or a longer term, you must confirm that the foundational promises were kept.
Organizations are dynamic; a partnership that worked 12 months ago might be obsolete today if their strategy has shifted.
This is the "Growth Engine" of the form. It moves the user from a defensive mindset (keeping what they have) to an offensive mindset (gaining more).
Knowing who pulls the levers is as important as the service itself.
Mandatory Questions Recommendation
Important Note:
This section explains why certain fields in this form are marked as required and provides general guidance on how these requirements may support the collection of complete, accurate and relevant information.
Required fields and information-collection obligations may vary depending on your industry, jurisdiction, business operations and intended use of the form. A field marked as required in this template does not necessarily mean that collecting the information is legally mandatory.
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