First Name
Last Name
Title
Primary Role in Partnership
Organization
Relationship Tenure
This section confirms if the partnership met the original North Star metrics.
Core Objective Achievement: On a scale of 1–10 (1 = Ineffective, 10 = Highly Effective, how effectively did this partnership meet the goals established at the start of the term?
Key Wins: List the top three tangible outcomes delivered during the current contract period.
ROI Perception: Based on your internal metrics, how would you quantify the value received versus the investment made?
Unmet Expectations: Are there any specific features, services, or outcomes that were expected but not fully realized?
Yes, there are a few items to discuss.
No, everything was delivered as expected.
Please describe these items so we can address them in our next planning session:
Markets and priorities shift; this section identifies the "New Reality."
Strategic Pivot: Have your organization’s primary goals changed in the last 12 months?
If so, how?
Operational Pain Points: What are the biggest challenges your team is currently facing that were not present a year ago?
Competitive Landscape: Are you currently experiencing shifts in your delivery or product model due to any of the following? (Select all that apply)
Direct Competitor Moves (New features, pricing shifts)
Market Regulation/Compliance (New legal requirements)
Customer Expectations (Demand for faster delivery/new tech)
Economic Pressures (Budget tightening, resource scarcity)
Technological Disruption (AI, new platforms)
None at this time
Identifying where more resources or higher-tier services can solve new problems.
Opportunity Area | Current State | Desired Future State | ||
|---|---|---|---|---|
A | B | C | ||
1 | Scope & Volume | Using X units/licenses. | Potential need for Y units due to growth. | |
2 | Feature Adoption | Using core modules only. | Interest in advanced automation/AI tools. | |
3 | Service Level | Standard support. | Requirement for dedicated account management. | |
4 | Integration | Manual data entry/silos. | Full API integration with internal systems. |
The "Magic Wand" Question: If budget were not a constraint, what is the one capability you would add to our partnership today to double your results?
Wider Impact: Which other departments within your organization could benefit from our current solution?
Decision-Making Process: Who are the final signatories for the renewal, and are there any new procurement hurdles we should be aware of?
Risk Factors: Are there any internal restructures, budget freezes, or alternative vendor evaluations currently underway?
Timeline: What is the ideal date for the renewal to be finalized to avoid any service gaps?
Pro Tip: When speaking to an Executive Sponsor, use these open-ended prompts:
Form Template Insights
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This section is designed to establish a "Success Baseline." Before discussing more money or a longer term, you must confirm that the foundational promises were kept.
Organizations are dynamic; a partnership that worked 12 months ago might be obsolete today if their strategy has shifted.
This is the "Growth Engine" of the form. It moves the user from a defensive mindset (keeping what they have) to an offensive mindset (gaining more).
Knowing who pulls the levers is as important as the service itself.
Mandatory Questions Recommendation
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